General Product Questions
~ Are all your products vegan and cruelty-free?
Yes! Every product we create is 100% vegan and cruelty-free. We never use animal-derived ingredients or test on animals.
~ What does “vegan” mean in your products?
It means that none of our products contain animal-derived ingredients, such as beeswax, lanolin, or carmine.
~ Are your products suitable for sensitive skin?
Our formulas are designed with gentle, skin-friendly ingredients, but we always recommend patch testing first if you have sensitivities.
~ Where are your products made?
Our products are lovingly crafted in Missouri. We work with trusted suppliers who share our ethical values.
Formulation Quality
~ What do you use as a base for your perfumes?
We use pure, high-grade perfumer’s alcohol and a professional fixative for long-lasting performance. We do not use a pre-made base.
~ Do you use fragrance oils or aroma chemicals?
Yes—some perfumes feature a special blend of fragrance oils and carefully selected aroma chemicals to craft unique, long-lasting compositions.
Contact
~ What’s the best way to reach you?
Email us anytime at support@ozarkperfume.com for quick support.
Sustainability and Ethical Practices
~ Is your packaging eco-friendly?
Yes, we prioritize sustainable materials as much as we can.
~ Are your ingredients ethically sourced?
Yes, we carefully select ingredients from suppliers who uphold fair trade and ethical sourcing standards.
Shipping and Orders
~ Can I combine multiple orders?
Yes! If you place more than one order and would like them shipped together, please enter all order numbers you’d like combined in the note box in your cart before checking out.
Once your orders are combined, any eligible shipping overage will be refunded.
Important: I cannot automatically know which orders you want combined. If the order numbers are not entered in the note box, the orders will be processed separately and shipping charges from previous orders will not be refunded.
~ Do you ship internationally?
Unfortunately, we do not offer international shipping.
~ What’s your return policy?
We want you to love your purchase. If you’re not satisfied, please email us. Unfortunately, we do not accept returns. Check our Returns page for more details.
~ How long will it take to receive my order?
Orders typically ship within 3-5 business days and delivery times depend on your location. You’ll receive a tracking number once your order ships.
Proper Storage
~ How Should Perfume be stored?
Perfume should always be stored away from light and heat. On the dresser that is away from a window or in the closet is more suitable than in the bathroom.
Product Usage
~ Can I layer Scents?
Definitely! Our fragrances are designed to be layered for a personalized scent experience.
Safety and Certifications
~Are your products vegan and cruelty-free?
Yes, we love animals. Nothing at Ozark Perfume is tested on animals.
~Are your products safe during pregnancy?
While our products are made with gentle, natural ingredients, we recommend consulting your doctor before using any new product during pregnancy.